Privacy policy

PRIVACY POLICY
OVERVIEW
This Privacy Policy describes how [Your Store Name] (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
We operate in strict compliance with the Malaysian Personal Data Protection Act 2010 (PDPA) and international payment processing standards required by 2Checkout (Verifone). By using our website, you consent to the data practices described in this policy.
1. PERSONAL INFORMATION WE COLLECT
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.
  • Device Information: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information: Name, billing address, shipping address, payment information (processed securely through 2Checkout), email address, and phone number.
2. PURPOSE OF COLLECTING PERSONAL DATA
In compliance with the PDPA 2010, we collect and process your personal data exclusively for the following commercial purposes:
  • To process, fulfill, and ship your orders through our logistics and fulfillment partners (including CJ Dropshipping).
  • To process payments and prevent fraudulent transactions via 2Checkout (Verifone).
  • To provide you with order confirmations, invoices, and tracking updates.
  • To communicate with you and provide customer support.
  • To screen our orders for potential risk or fraud.
3. SHARING PERSONAL INFORMATION
We share your Personal Information with third-party service providers to help us use your Personal Information, as described above. For example:
  • We use Shopify to power our online store.
  • We share your shipping details with fulfillment providers like CJ Dropshipping and local Malaysian couriers (such as J&T Express, Pos Laju, or Ninja Van) to deliver your products.
  • We use 2Checkout (Verifone) to process all payments securely. We do not store or save your credit card details on our servers.
4. DATA RETENTION & SECURITY
We value your trust in providing us with your personal data. We implement industry-standard security measures (including SSL encryption) to protect your information.
Your Personal Information will be retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by Malaysian law for tax and accounting purposes.
5. YOUR RIGHTS UNDER THE MALAYSIAN PDPA 2010
As a resident or consumer buying within Malaysia, you have specific rights regarding your personal data:
  • Right of Access: You have the right to request a copy of the personal data we hold about you.
  • Right of Correction: You can request that we correct or update any inaccurate or incomplete personal data.
  • Right to Withdraw Consent: You can withdraw your consent for us to process your data at any time by contacting our support email.
6. COOKIES
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. Cookies make your browsing experience better by allowing the website to remember your actions and preferences. You can control and manage cookies through your browser settings.
7. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
8. CONTACT INFORMATION
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:
  • Store Name: [Your Store Name]
  • Customer Support Email: [support@yourdomain.com] (Must use your professional domain email)
  • Business Phone Number: [+60 XXXXXXXX / or your active number]
  • Physical Business Address: [Your Complete Physical Address - No PO Box]