Refund policy

1. RETURN WINDOW
You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be:
  • Unused, unwashed, and in the same condition that you received it.
  • In its original packaging with all tags, manuals, and accessories intact.
  • Accompanied by the original receipt or proof of purchase. [1]
2. RETURN PROCESS
To initiate a return, please follow these steps:
  1. Contact our Customer Support team at [support@yourdomain.com] with your order number and photos/videos of the item.
  2. Once your return request is approved, we will provide you with the authorized return shipping address.
  3. Note: Please do not send your purchase back to the manufacturer or the original shipping label address until you have contacted us. [1]
3. SHIPPING COSTS FOR RETURNS
  • Defective, Damaged, or Wrong Items: If the return is due to our error (e.g., defective product, damaged during transit, or wrong item/size sent), we will cover the return shipping costs or arrange a free replacement via our fulfillment partners (including CJ Dropshipping). [1, 2, 3]
  • Change of Mind: If you are returning the item due to a change of mind, you will be responsible for paying your own shipping costs for returning the item. Shipping costs are non-refundable. [1]
4. REFUNDS PROCESSING
Once we receive your returned item, our team will inspect it and notify you that we have received it. We will immediately notify you of the status of your refund after inspecting the item. [1]
  • Approved Refunds: If your return is approved, we will initiate a refund directly to your original method of payment.
  • Payment Gateway Clearance: Since your payment is processed securely via 2Checkout (Verifone), please allow 5 to 10 business days for the credit to appear on your bank statement or credit card balance, depending on your financial institution's processing times. [1]
5. DAMAGED OR FAULTY ITEMS (DROPSHIPPING ASSURANCE)
If your product arrives damaged or stops working due to a manufacturing defect within the warranty period, please contact us immediately with clear photographic evidence. In most cases, we will ship a brand new replacement product completely free of charge, without requiring you to ship the broken item back, ensuring a fast and hassle-free solution.
6. EXCHANGES
We only replace items if they are defective, damaged, or if the wrong size/variant was sent. If you need to exchange it for the same item, send us an email at [support@yourdomain.com].
7. CONTACT US
If you have any questions on how to return your item to us, or want to check the status of your refund, please reach out to our dedicated support channels:
  • Store Name: [Your Store Name]
  • Customer Support Email: [support@yourdomain.com] (Must be your professional domain email)
  • Business Phone Number: [+60 XXXXXXXX / or your active number]