Shipping policy

SHIPPING & DELIVERY POLICY
1. SHIPPING DESTINATIONS
We proudly ship our products to customers across Malaysia (including Peninsula Malaysia, Sabah, and Sarawak). All orders are handled securely and fulfilled via premium logistics partners, including CJ Dropshipping.
2. DELIVERY TIMELINES
Our estimated delivery times consist of two parts:
  • Processing Time: 1 to 3 business days (order verification, quality check, and packaging).
  • Shipping Time: 5 to 10 business days for Peninsula Malaysia, and 7 to 14 business days for East Malaysia (Sabah & Sarawak).
Note: Delivery times may vary slightly during peak holiday seasons or public holidays.
3. SHIPPING FEES
  • Standard Shipping: [Free / MYR XX.XX] across Malaysia.
  • All shipping costs are clearly displayed at checkout before you complete your secure payment via 2Checkout (Verifone). There are no hidden fees. [1]
4. ORDER TRACKING
Once your package is shipped, we will automatically send you a Tracking Number and a tracking link via email. You can track your package directly on our website or through local Malaysian courier tracking portals (such as J&T Express, Pos Laju, or Ninja Van).
5. CUSTOMS & TAXES
As a consumer-friendly store, we minimize delivery issues. However, customers are responsible for any local customs duties or import taxes if applicable to their specific order under Malaysian customs regulations.
6. CONTACT US
If you have any questions regarding your shipment or order status, feel free to contact us:
  • Store Name: [Your Store Name]
  • Support Email: [support@yourdomain.com]
  • Phone Number: [+60 XXXXXXXX / or your active number]